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Terms and Conditions

Chris Copenhagen
CVR: 40535667
ChrisCopenhagen
Poppelvænget 15, Skrillinge
5500 Middelfart
Denmark
E-mail: info@chriscopenhagen.com


Business conditions

To make a purchase from Copenhagen, you must go through the following:

Enter your personal information such as name and address, then confirm our payment terms.

Remember to check that your personal information is correct and proceed to the next step.

Enter your card details and confirm the purchase.

When you buy online from Chris Copenhagen, all contracts and trade agreements are concluded under Danish law. The website www.ChrisCopenhagen.com will also be updated regularly.

Delivery charges

All orders from Chris Copenhagen comes with FREE SHIPPING regardless of quantity and destination.

Prices at www.ChrisCopenhagen.com

Chris Copenhagen points out that all prices include VAT and are settled in DKK (Danish Kroner). There may also be general price changes, as sales of watches is seasonal and some models are omitted over time. Chris Copenhagen reserves the right to change the prices without prior notice.

Subject to pricing errors, item availability and more

Although Chris Copenhagen has all the goods physically in stock, unfortunately errors can happen during the process of updating / in the warehouse, where Chris Copenhagen can not obtain the desired product and thus may announce, that it is sold out. Also, there may be sold more than a product of the same kind on the same day, which means we then have sold out. Chris Copenhagen must therefore take subject to availability. In such cases, NO money will be deducted from the customer's account because Chris Copenhagen first draw the money the moment it is shipped and trade thereby is implemented in accordance to legislation. You will receive a shipment confirmation via email when this happens.

Chris Copenhagen take reservations for key- and typing errors on the webpage, which can give an incorrect price on a product. Chris Copenhagen reserves the right to cancel an order.

If you see an error or omission, we ask you to send an e-mail about the problem or the detail, so we can fix it immediately. Please send the mail to info@chriscopenhagen.com

Payment options

At Chris Copenhagen you, as a private consumer, can pay with most debit cards including DANKORT, VISA, VISA ELECTRON, MASTERCARD, MAESTRO, JCB and AMERICAN EXPRESS. You also have the opportunity to make a bank transfer to our account. Please contact us at info@chriscopenhagen.com in order to gain more information regarding this option. Remember that when buying at www.ChrisCopenhagen.com you will NOT get additional fee for using one of the many credit cards or by bank transfer.

Remember that if you pay with one of the well-known debit cards like DANKORT, VISA, VISA ELECTRON, MASTERCARD, MAESTRO, JCB and AMERICAN EXPRESS, you are always protected against misuse. You have the option to refuse a payment when you receive your payment history or bank statement. You have no coinsurance in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment system, which Chris Copenhagen also do. Therefore, you are better protected than in the physical stores where you have a coinsurance of just 1200 DKK when your credit card is abused by using your PIN.

The data you send in connection with purchases paid with a credit card is encrypted (SSL) and it is only NETS (PBS / NETS) who can read them. Neither Chris Copenhagen or others have the opportunity to read this data. The payment of the goods is withdrawn only when the goods are sent from Chris Copenhagen. There can never be deducted an amount greater than what you have approved during the purchase, again for consumer safety.

Chris Copenhagen reserves the right to change our terms without prior notice, so we encourage our customers to regularly keep an eye on this page. If you have questions about our terms and conditions or if you want something clarified or explained, please send us an email at info@chriscopenhagen.com

Delivery

You can see the delivery times by each product and it can be different depending on whether it is in stock or not in stock. The delivery time is an estimate (not a guarantee) but are met under normal circumstances. In case of various festivals, including in particular Christmas, there may be some waiting time regarding getting the packets to you. In these times we ask the customer for extra patience because the package will be on the way with the freight company. Should the unthinkable happen that the package does not arrive sooner or later, Chris Copenhagen will, based on the individual situation, make an inquiry. If this inquiry does not bear fruit, Chris Copenhagen will resend the goods, but only after confirmation from the Post company we use is received. A process that unfortunately can take up to 3 months to get settled.

Chris Copenhagen may also not be held responsible for that a package has not reached the recipient before a specific day including birthdays, weddings, Christmas and other special days where a particular gift is to be given. Please make sure you order well in advance.

If you regret your purchase (Cancellation)

At Chris Copenhagen you have 90 days of full refund and your money back if requested! On holidays such as Christmas however, the exchange period can be extended, which will be stated elsewhere on the page, typically at the top.

You have 90 days right to withdrawal when you shop at ChrisCopenhagen.com. This right starts from the day you received the goods.

Packaging and item condition when you send it back

The cancellation right can only be exercised if the item is returned in the same condition and quantity. The right of withdrawal lapses therefore, if you use the product in a way which obviously reduces the sale value significantly. Furthermore, a bracelet must not be shortened.

If you regret your purchase, the goods must be sent to:

Chris Copenhagen
Poppelvænget 15, Skrillinge
5500 Middelfart
Denmark

You can also cancel your purchase by refusing to accept it or by dropping it off personally at the above address.

You will obviously get the full amount you paid us back.

If you regret your purchase, you will of course get the amount you have paid us back. The amount will be transferred to the card you paid with or in your bank account once we have received the product and verified that it meets the rules for withdrawal. Thereafter, we will conduct a resettlement as soon as possible (typically within one week).

The only cost you have when you change your mind, is the delivery charges to send it back to us.

What should I send back?

You must attach a copy of the order confirmation you received via mail. It is not a requirement, but the expedition goes faster.

Please note: We do not receive packages sent by C.O.D.

If something goes wrong with the item (Warranty)

When you shop at www.ChrisCopenhagen.com you have 36-month warranty. This means, that you either get the product repaired or replaced, refund or reduction in price, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I complain?

You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after the defect is discovered, the complaint will always be timely.

We will refund reasonable freight costs

If the complaint is justified, we will refund your (reasonable) shipping costs. We therefore ask you ALWAYS to contact us in advance because we will then be able to submit a package label in advance so costs are kept down to a reasonable level. If you just send back without contacting us in advance, we will not be able to reimburse the shipping from Post Denmark or other shipping companies.

The product is sent to:
Chris Copenhagen
Poppelvænget 15, Skrillinge
5500 Middelfart
Denmark

In most situations, we have to send the watch to service, so please always contact us in advance before submitting the item you want to return.

We need the following information when you are sending the product to us

When you return the product, please state what the problem is as detailed as possible.

Please note: We do not receive packages sent by C.O.D. or the like.

Remember that the product must always be returned in protective packaging.

In addition to the warranty, Chris Copenhagen also provides a guarantee of three years compared to other brands classic 2 year guarantee. Remember that the warranty on Chris Copenhagen watches do not cover the battery, leather strap, metal bracelet, crown or glass, as these can become worn or damaged during normal use of the watch. Also remember that your warranty waives if for example a reparation is done by an unauthorized repair shop.

What do we do with your personal information (Privacy Policy)

Before shopping with us on www.ChrisCopenhagen.com, we need the following information:

Name
Address
Phone number
Email address

We record your personal information for the sole purpose of delivering goods to you.

Personal information are registered with www.ChrisCopenhagen.com and kept for five years, after which the data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your explicit consent, so that you are informed of exactly what information is collected and why.

The director of www.ChrisCopenhagen.com have access to the information recorded about you.

The person responsible for data on ChrisCopenhagen.com is Chris.

We do not store customer data encrypted.

We do not transmit encrypted customer information.

Information provided to www.ChrisCopenhagen.com are not passed on or sold in any way to third parties, and we do not record any sensitive personal information.

When you are registered at www.ChrisCopenhagen.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Act on the Processing of Personal Data and request in connection thereto is to be addressed to Chris Copenhagen via e-mail info@chriscopenhagen.com

Cookies

On www.ChrisCopenhagen.com cookies are used in order to optimize the website and its functionality, thus making your visit as easy as possible for you.

You can always delete cookies from your computer; how depends on your browser.

Log statistics

We use log statistics on www.ChrisCopenhagen.com which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the site, the costumer vacates, etc.

Log statistics are used only for the purpose of optimizing ChrisCopenhagen.com.

Newsletter

If you as a user wishes to subscribe to our newsletter to receive favorable offers, or participate in a contest, we ask for your name and e-mail address. If you later no longer wish to receive our newsletter, you can unsubscribe by clicking on the link at the bottom, in the latest newsletter you've received or also send an email to info@chriscopenhagen.com and we will do the rest.

Tell-A-Friend

Our "Tell-A-Friend" option is where a customer or user can inform a friend, sweetheart or family member about a product. You simply fill out the form and then the person will receive an e-mail about it.

Security

For Chris Copenhagen, the customer's security is the most important thing and therefore the customer's information is protected as well as possible. When our registration/order forms ask our customers to enter sensitive information such as credit card number and/or the 3-digit security code on the back of the card then that information will be protected and encrypted with SSL (Secure Socket Layers). When you're on a page with these precautions, you will on lower part of the browser see a "lock" icon that tells you that all your information from here are being encrypted so that it is hidden for all incl. Chris Copenhagen itself. That way you can safely enter your information, and ensure that your information will not be misused. Furthermore, our servers are heavily guarded so that no unauthorized persons have access to any personal data whatsoever.

Do you have any questions about our security procedures, please contact us at info@chriscopenhagen.com

Change/Update/ Deletion/ Deactivation

If your personal information changes (e.g. postal code, email address, etc.), or if you no longer wish to use our services, you always have the option to send an e-mail to info@chriscopenhagen.com with the relevant corrections/updates, and we will be happy to update the information in our system.

Changing of this Privacy Policy

Chris Copenhagen subject the right to change the privacy policy and our other terms and conditions, and the treatment of the information we receive through our website without prior notice. Any change will be effective from the moment it is published on our website. Chris Copenhagen therefore calls on our customers/users to keep an eye on our website and our privacy policy with regularly in case of any change that is to come, so you as a consumer is being kept as best updated as possible.